| Conduct and Behaviour | | Print | |
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There is no advantage in turning up unduly early for an appointment but please remember to be on time. If you cannot keep an appointment please remember to telephone the surgery giving as much notice as possible. In 2008 a total of 880 appointments were lost due to patients not turning up. That equates to approximately 3.5 appointments a day that could have been offered to other patients. Please remember to treat our staff with the respect that they deserve. We will not tolerate foul and abusive language or aggressive behaviour against our staff and we will involve the police if necessary. Please also remember to respect your fellow patients in the waiting room by talking quietly, respecting their privacy, turning off mobile telephones, music players, etc and keep your children under control. |