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Dear Patient


It is fantastic that lockdown measures are easing and we are all more able to meet up with friends and family. However, the safety of you, our patients, is still our priority and we need to continue to take more precautions than shops, pubs, schools etc due to some patients being more vulnerable than others.


As we are still in the Covid pandemic, the NHS recommends that we triage or phone back every patient who wants advice from a nurse, doctor or other healthcare professional.


We know that it can be frustrating accessing medical care via telephone triage first. We continue to have record breaking demand and the highest number of appointments and calls ever recorded.


We will be offering more face to face appointments without triage for those that wish shortly. It will take a few weeks to implement these changes and to stagger appointments to continue to allow social distancing in the waiting room which is still required within medical facilities.


In the meantime, please bear with us while we work through these very challenging times. Any urgent medical problem needing on the day attention will continue to be triaged in the same way it was prior to the pandemic.


You continue to be our priority. We would like to take this opportunity to thank you for your patience and understanding

Dr Pugh and Partners/Practice Manager



Are you travelling abroad and need proof of covid-19 vaccination status ? says GPs cannot provide letters showing your Covid-19 vaccination status.

These are the current options

Do you have a smartphone or iPad/Tablet ?

No smartphone or smart device ?

No problem…

·        No devices ?

·        No Internet ?

   No problem….

You can download the NHS App.


Get started here NHSApp

There also a YouTube Quick Guide to getting started.


You can use the NHS App via a computer or laptop.


Get Started Here at NHS App Online


From 17th May

Call NHS 119 and they will be able to post a letter to you. You will need to provide details of the country you are travelling to for this.

See Demonstrating your Covid-19 Status when travelling abroad


Please note that the government says to demonstrate covid-19 vaccination status you need a full course which is 2 doses of an approved vaccine.


If you are aged over 18 and have not had your first Covid-19 vaccine please either:

Contact us on 01202 723372


Call 119


Please do make sure you keep your vaccine appointment.


The vaccine is safe, simple and will offer you and those around you crucial protection against this virus”

 Dr Nikki Kanani Medical Director NHS England

 If you are not already aware Rosemary Medical Centre, working together with The Adam Practice, Evergreen Oak Surgery, Lifeboat Quay Medical Centre, Poole Town Surgery and Dr Newman Family Health Services as Poole Central Primary Care Network are providing COVID Vaccination clinics at the Poole Ferry Port.  There is parking on site, level access, and local taxi companies are aware of drop off and pick up areas immediately outside the entrance and exit.  There are car park marshals, and volunteers to help with wheelchairs, and directing and assisting patients.

We are delighted with the overwhelmingly positive feedback we have received about our programme - thank you.

We would also like to publicly thank all our staff who have given up their spare time to help deliver this programme, and also the wonderful volunteers, our patient health champions, and others who have given up their time to help marshal cars and patients safely.  We really couldn't do it without them.  A big thank you also goes to Poole Harbour Commissioners who have been incredibly supportive in offering the passenger terminal building available to us to provide this service to our patients.

We are now sending out text invitations for the 2nd vaccinations as and when they are due. If you do not have a mobile phone or cannot book via this method, we will continue to telephone patients to book your appointment. Please note that your 2nd vaccination will be the same brand (Pfizer or Oxford/Astra Zeneca) as your 1st.

If you are aged over 18 and have not yet been contacted for your first vaccination, please contact the surgery on 01202 723372.

The speed at which we can deliver the programme is dependent on the availability and delivery of vaccine supplies from the Central Supply Chain, so please be patient and we will contact groups of patients in order of priority as soon as we have confirmed stock. 

If you are a Health and Social care worker we did send out a survey asking patients to complete an online form.  Whilst we are still able to book you an appointment we have now been advised that your employer will arrange your vaccination at the Mass Vaccination Centre at the BIC.  Please contact your employer for more information in the first instance.

Coronavirus Vaccination Programme Frequently Asked Questions

Covid Vaccine




Our new ways of working through COVID Click here 

For further information or if you are concerned about anything relating to Coronavirus please click here





Do not attend the surgery unless you have an appointment or have been asked to do so by a GP. Please request prescriptions either via SystmOne on-line, or our website, or via the post.  DO NOT collect your prescription from the Surgery as we will send this electronically to a Pharmacy of your choice – please specify where you would like us to send this.  For any other queries, please telephone us in the first instance.


If you think you may be at risk of Covid 19 infection OR have symptoms of cough or fever, please use the 111 website in the first instance at  and ONLY telephone the surgery for an appointment if advised to do so by NHS 111.  Or alternatively use our e-consult service for non-urgent advice from our GPs.



Online Services             CQC Rating                                        

For many minor illnesses there is no need to visit the doctor. 

Our appointment wait is becoming longer and availability to see a particular doctor is more difficult, because of the increasing frequency, that some patients visit the doctor.  Before you make an appointment we recommend you visit our Self Help and Minor Illnesses, to see if your problem can be better dealt with elsewhere.

The Partners and staff at Rosemary Medical Centre are committed to providing you with the best possible care and attention at all times.  It is important that we have your up to date address and contact numbers on file at all times; so please remember to tell us if you have moved or changed telephone numbers.  All of our staff are bound by our confidentiality agreement and will also treat you with the respect you deserve.

About Rosemary Medical Centre

For more than 100 years, our practice has been caring for people in the Parkstone area.  We are an exclusively NHS family practice, working from a modern, purpose built surgery, the sixth in our long history.  We have a superb team of doctors, nurses, health visitors, reception and admin staff who are committed to the ethos of our NHS.  But while our facilities are modern, our values are traditional, where patients’ needs come before costs.

Car Park

Our car park is for our staff and patients alike and can accommodate 23 vehicles plus another 2 for disabled badge holders.  Spaces are limited; please be considerate and careful when parking.

Disabled Access

There is access and facilities for the disabled, including those in a wheelchair, at the surgery.  Please discuss any potential problems when booking an appointment.

(Site updated 21/07/2021)
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