CORONAVIRUS UPDATE – IMPORTANT MESSAGE
Please be aware that currently we have locked our front door to reduce unnecessary footfall to protect staff and patients. We have suspended on-line booking and are currently only offering telephone triage appointments. Do not attend the surgery unless you have an appointment or have been asked to do so by a GP. Please request prescriptions either via SystmOne on-line, or our website, or via the post. DO NOT collect your prescription from the Surgery as we will send this electronically to a Pharmacy of your choice – please specify where you would like us to send this. For any other queries, please telephone us in the first instance.
If you think you may be at risk of Covid 19 infection OR have symptoms of cough or fever, please use the 111 website in the first instance at https://111.nhs.uk/service/covid-19 and ONLY telephone the surgery for an appointment if advised to do so by NHS 111. Or alternatively use our e-consult service for non-urgent advice from our GPs.
The most common symptoms of coronavirus (COVID-19) are a recent onset of:
- new continuous cough and/or
- high temperature
For most people, coronavirus (COVID-19) will be a mild infection.
- if you have symptoms of coronavirus infection (COVID-19), however mild, DO NOT leave your home for 7 days from when your symptoms started.
- this action will help protect others in your community while you are infectious
- plan ahead and ask others for help to ensure that you can successfully stay at home
- ask your employer, friends and family to help you get the things you need to stay at home
- stay at least 2 metres (about 3 steps) away from other people in your home if possible
- sleep alone if possible
- wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
- stay away from vulnerable individuals, such as the elderly and those with underlying health conditions, as much as possible
- you do not need to call 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact https://111.nhs.uk/ If you have no internet access, call NHS 111. For medical emergency dial 999.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Electronic Prescribing Improvements
On February 5th we are ‘going live’ with Phase 4 of the Electronic Prescribing System (EPS). This means that almost all of our prescriptions will be processed electronically, which will help save the NHS money. If you already have a Nominated Pharmacy then nothing will change. However if have not yet chosen a regular Nominated Pharmacy, then instead of receiving a green paper prescription signed by your Doctor, you will receive a Token with a bar code on it. You can take this Token to any Pharmacy of your choice, as with your paper prescription, and the Pharmacy will then scan the bar code and obtain your prescription electronically from where it has been stored.
For more information, please visit https://www.parkrun.org.uk/poole/
Has your phone number changed?
If your number has changed, or you would like to add a number to your record, you can do this online by clicking here or contact reception on 01202 723372
For many minor illnesses there is no need to visit the doctor.
Our appointment wait is becoming longer and availability to see a particular doctor is more difficult, because of the increasing frequency, that some patients visit the doctor. Before you make an appointment we recommend you visit our Self Help and Minor Illnesses, to see if your problem can be better dealt with elsewhere.
The Partners and staff at Rosemary Medical Centre are committed to providing you with the best possible care and attention at all times. It is important that we have your up to date address and contact numbers on file at all times; so please remember to tell us if you have moved or changed telephone numbers. All of our staff are bound by our confidentiality agreement and will also treat you with the respect you deserve.
About Rosemary Medical Centre
For more than 100 years, our practice has been caring for people in the Parkstone area. We are an exclusively NHS family practice, working from a modern, purpose built surgery, the sixth in our long history. We have a superb team of doctors, nurses, health visitors, reception and admin staff who are committed to the ethos of our NHS. But while our facilities are modern, our values are traditional, where patients’ needs come before costs.
Our car park is for our staff and patients alike and can accommodate 23 vehicles plus another 2 for disabled badge holders. Spaces are limited; please be considerate and careful when parking.
There is access and facilities for the disabled, including those in a wheelchair, at the surgery. Please discuss any potential problems when booking an appointment.
(Site updated 19/05/2020)