During the current COVID-19 outbreak, patients experiencing certain symptoms (continuous cough, breathing issues and / or fever) and who have been telephone assessed by a GP to need a face-to-face examination will be called to one of our local ‘Red Clinics’.


Our local Red clinic is Fernside Surgery

2A Hennings Park Rd, Poole BH15 3QU


If you need to be seen please ring your own practice who will add you to a list for triage, then they will give you a time to attend the red clinic if needed.


Process if you attend the red clinic:


Please do not arrive more than 5 minutes before your appointment time as parking may be limited.  

When you arrive WAIT IN THE CAR PARK and call 01202 673520 to inform reception.

  • If you are in your car you will be asked for your car registration, make and colour.  
  • Please have this information available.

When it is your turn

  • A member of staff – who will be wearing full protective equipment -will come to the carpark to invite you in.
  • You will be given a mask to wear into the Red Hub. You must always wear this during the assessment.

The most common symptoms of coronavirus (COVID-19) are a recent onset of:

  • new continuous cough and/or
  • high temperature

For most people, coronavirus (COVID-19) will be a mild infection.

Main messages:

  • if you have symptoms of coronavirus infection (COVID-19), however mild, DO NOT leave your home for 7 days from when your symptoms started.
  • this action will help protect others in your community while you are infectious
  • plan ahead and ask others for help to ensure that you can successfully stay at home
  • ask your employer, friends and family to help you get the things you need to stay at home
  • stay at least 2 metres (about 3 steps) away from other people in your home if possible
  • sleep alone if possible
  • wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • stay away from vulnerable individuals, such as the elderly and those with underlying health conditions, as much as possible
  • you do not need to call 111 to go into self-isolation.  If your symptoms worsen during home isolation or are no better after 7 days, contact https://111.nhs.uk/ If you have no internet access, call NHS 111.  For medical emergency dial 999.


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website