pillOrder your Repeat Prescription with System One

Repeat Prescriptions


SystmOnline allows you to view your medications and request them online, at your convenience. You will need a unique username and password to log in. This can be generated by our reception staff, so please ask at reception to register for online services.

Electronic Prescriptions

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from Tuesday 4th February 2020.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

Repeat Prescriptions

Patients on regular medication do not always need to see or speak to a doctor for a repeat of their medicines. You will be issued with a computer slip attached to your prescription showing your repeat medication. This slip should be kept in a safe place and returned to the surgery when you need further medication.

Please allow at least THREE working days before collecting your repeat medication. If there is no query with your prescription, it will be ready for collection from the Surgery on the 3rd working day after it has been received in the practice. 

If collecting your prescription via your chosen pharmacy, allow at least 5 working days between ordering and collecting your medication.

Requests are not accepted over the telephone to avoid errors and avoid pressure on telephone lines. The easiest way to re-order your medication is via the online system, 'SystmOnline'.

Tick clearly items required in the box.

Cross out medication no longer taken so that it can be deleted, e.g. if stopped at a hospital appointment.

If your medication is changed at a hospital check up, please write this on your request slip. We do receive notification from the hospital about changes, however you may need the altered medication before this information arrives at the surgery.

The Clinical Commissioning Group (and indeed the national advisory committees) have determined that we are only able to provide two months supply of medication in most instances (apart from the Pill and HRT). This is to prevent wastage in the NHS.

From time to time it may be necessary to change your regular medication to a chemically matching and equally effective drug but one that is more cost effective. We are obliged to use tax-payers money as effectively as possible to avoid overspend on limited drug budgets.

Alignment Slips – if individual items on your supply of medication run out at different times please use an alignment slip as a “one-off” measure to ensure that you can get all your regular medication at the same time. This saves both your and our time.

We also offer a repeat dispensing service which means that you can attend the chemist only to collect certain types of medication – please speak to your reception team if you would like further information on this.

Repeat Dispensing

Electronic Repeat Dispensing (eRD) allows your GP to send a series of repeat prescriptions to your pharmacy in one go, so there is no need for you to order them each time. It is realiable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.

You might be suitable for eRD if you receive regular or repeat medicines that do not change regularly. How eRD can help you:

  • Your GP can authorise your medicines to be collected monthly or two monthly from your pharmacy
  • There is no need to contact your GP every time you need to order a repeat prescription - you can go straight to your pharmacy
  • Your pharmacist will check it is still safe for you to receive the medicine every time you collect
  • Your pharmacist will let you know when you need to contact your GP to review your medicines

eRD can also save time and money for your GP practice, pharmacy and the NHS. Ask your pharmacy about switching to eRD.

This video was produced by Wessex AHSN to increase awareness of eRD and it's many benefits:

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