Our team of fully trained receptionists are there to help you make appointments to see the doctors and nurses or to advise on administrative and registration problems. They have a difficult job to do with telephone calls and enquiries coming from every direction. When you telephone for medical attention, the receptionist may need to ask one or two questions in order to prioritise your request and direct you to the appropriate person – GP, Nurse, Health Visitor, etc. They have been asked to do this, but the information you give them will be treated in confidence as they are bound by the same rules of confidentiality as doctors and nurses. If they cannot answer a query, they will undertake to find someone else who can.